Orders & Returns

How to Get Help with an Order?

If you need help with an order, the seller you purchased your order from is the best person to help you. Sellers are the best person to help you if you need to: 

  • Check your order status
  • Update your delivery address
  • Make a change to your order
  • Request a refund, return, or exchange
  • Request a cancellation
  • Or if you have any other questions about your order

The seller wasn’t able to help me

If the seller is unable to help you, your next step is to open a case about your order. Please provide as much information as possible, so we can assist you better.

I still need help

If you messaged the seller, and you didn’t receive the help you need, select Contact support at the bottom of this page and we'd be happy to help.

Still have questions?

If you still have a question, you can submit a support request here. Kaufpedia kontaktieren

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