Why Wasn't My Purchase Completed?

When we aren’t able to process your Kaufpedia order, you'll receive an automated email letting you know. If you can’t find the email, search your inbox for emails from and check your spam or junk mail folders.

If we couldn’t process your order, this may be because of:

  • An issue processing the payment on the seller's end
  • The shop is temporarily unable to accept orders
  • You used multi-shop checkout and one of the payments couldn’t be processed

We aren’t able to share details about the status of another member’s shop, but please know that our teams work with sellers every day to resolve these issues.

Why is the order still on my credit card or bank statement?

You may still see a pending authorization hold on your credit card or bank statement. This is a temporary hold, and Kaufpedia hasn’t charged you for the order.

When you make a purchase, a hold is placed to ensure that sufficient funds are available for the transaction. When an order cannot be completed, the hold is typically removed from your statement within 2–5 business days.

If the hold is still on your statement after 5 business days, don't hesitate to get in touch with your bank or card provider directly.

Still have questions?

If you still have a question, you can submit a support request here. Contact Support

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